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#1 19-12-2017 08:45:47

linlybest
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Date d'inscription: 29-11-2017
Messages: 9

Dak Prescott displays patience in win over Giants

Recently, Comcast customers in Philadelphia were invited to share their thoughts on the cable television giant. One Philly resident after another described Comcast as an appalling combination ofhigh prices andterrible customer service: customers billed for services they didn't order; repair people not showing up; long amounts of time spent on hold.

Comcast less than stellar reviews should surprise nobody. In Philly and elsewhere, Comcast is a monopoly, and when a company is allowed to dodge competition and become a monopoly, customer service inevitably suffers. From cable television to banking to air travel, major corporations get away with offering abysmal customer service because they have done everything imaginable to squelch competition and rig the game. Supreme Court's disastrous 2010 decision inCitizens United v. the Federal Election Commissionmade matters worse by encouraging giant corporations and their lobbyists to give unlimited contributions to politicians both far right Republicans and neoliberal Democrats and ensuring that they will be as submissive as possible.

Cable television subscribers dodged a major bullet when Comcast's proposed merger with Time Warner Cable fell through earlier this year. In both 2010 and 2014,Consumeristnamed Comcast "Worst Company in America" thanks to its ever increasing prices and endless stream of consumer complaints. And year after year, Comcast finds itself at the bottom of the(ACSI). In a free market system, customers who are treated badly should be able to take their business elsewhere. However, that's easier said than done when options are so limited. In Philadelphia, the alternatives to Comcast are satellite television via DirecTV and FiOS broadband and/or Internet television via Verizon (which still services DSL broadband in Philly but has been aggressively encouraging its Philly customers to switch to FiOS). That is not a genuinely competitive market. If one wants cable TV (as wholesale hockey jerseys opposed to satellite or Internet TV) or cable broadband in Philly,the Comcast monopoly is unavoidable.

2. Clearly, Time Warner was worried about customers switching to DirecTV for television or from cable broadband to Verizon FiOS for their high speed Internet needs, but when it comes to cable, Time Warner dominates the market in many areas, and that lack of real competition has resulted in terrible customer service. According to ACSI, Time Warner Cable has ranked consistently low for customer satisfaction.

Deceptive marketing and misleading promotions are a common complaint with Time Warner Cable. New Networks' complaint noted that between 1992 and 2014, Time Warner's cable television prices in Brooklyn had increased by 306%, an increase the complaint attributed to a lack of competition.

3. Verizon

As some of Verizon'sFiOScustomers see it, the telecom giant does have one redeeming quality: it isn't Comcast. The cramming charges, which show up on the bill as a fee or tax, could range from a few cents to several dollars. Yet cramming is only the tip of the iceberg where Verizon's mistreatment of customers is concerned. Comcast, not surprisingly, came in at 1, and 2 wasAT other three were Time Warner Cable, Verizon and PayPal). The most common complaints included slow data connections, dropped calls and billing errors. And if customers grow fed up with AT poor service and decide to go elsewhere, it comes at a heavy price: another major complaint was AT exorbitant fees for early termination. In May 2010, AT announced that with "advanced, higher end devices" such as smartphones and netbooks, early termination fees could be ashigh as $325, depending how far into the contract the customer was. With "basic and quick messaging phones," AT early termination fee was "only"$150. Such fees are prorated, so a customer who is 18 or 19 months into a 24 month contract would pay a lower termination fee than someone who cancels after four or five months.

5. The result of all this consolidation: higher fares and worse customer service. According to the Department of Transportation, airline related complaintsincreased by 26% in 2014. In a November 2014 commentary for the New Yorker, Tim Wu listed a variety of ways in which the United/Continental merger had beenterrible for consumers, from soaring baggage fees to ruder flight attendants to escalating fares (some as much as 57% higher on routes that became uncompetitive thanks to the merger).

Wu noted that baggage fees "soared to as high as $100" and that "change fees, which have always been outrageous,grew higher: $200 for domestic, $300 for international." Wu was also critical of how United's new pre boarding policies affected people with small children. Wu complained: "I suppose that everyone has his breaking point. For me, it was while trying to pre board an overcrowded flight to Miami with a noisy baby in my arms, only to be ordered back in line by a curt agent. At that moment, I realized that United had quietly eliminated the traditional practice of pre boarding 'passengers with small children,' choosing to favor a few elite fliers over the convenience of everyone else."

Wu, who described the merger as a "consumer sinkhole," is not the only one complaining. In its 2014report, Unfriendly Skies: Five Years of Airline Passenger Complaints to the Department of Transportation, the consumer orientedOSPIRG Foundation described Unitedas "one of the most complained about6. American Airlines

If one dislikes the customer service at United, American Airlines isn't likely to be much better. Airways. Airways and America West used to be three separate companies that were competing with one another; now, they areone big companyand consumers are the losers.

7. Bank of America

On May 6, Vermont Sen. Bernie Sanders unveiled a bill that calls for breaking up the largest banks within a year, including Bank of America. Sanders' bill has zero support from Republicans in Congress, but the wholesale nhl jerseys very fact that he is making such a proposal is a plus. BofA, one of the behemoths that was considered "too big to fail" during the Panic of 2008, has been allowed to keep growing larger, and the larger it becomes, the worse its wholesale authentic jerseys customer service gets. In March 2013, the Wall Street Journalreported that nearlyone fourth of allconsumer complaintsCFPB was receiving were BofA related. And more than once, BOA has made the top three inConsumerist's annual Worst Companies in America poll. A common complaint is all the fees the bank charges, from overdraft fees to minimum balance fees for basic checking and savings accounts. A $12 per month fee for balances below $1500 can add up to $120 per year. Two thirds of those complaints, CFPB found, involved debt collection, loan modifications and foreclosures.

8. Wells Fargo

In May, two major lawsuits were filed against Wells Fargo: one in a federal court, the other a state lawsuit filed by Los Angeles City AttorneyMichael Feuer. In both lawsuits, Wells Fargo is accused of exploiting customers byopening unwanted accounts in order togenerate fees. Matthew Preusch, an attorney in the federal case, alleges: "We have heard from Wells Fargo customers in multiple states who have been charged fees or faced collection actions for accounts they did not sign up for." Ideally, Wells Fargo should have been broken up into 25 or 30 smaller banks after the Panic of 2008, which would have injected a lot more competition into the marketplace. Instead, Wells Fargo has been allowed to gobble up one bank after another (including Wachovia in 2009). The less competition megabanks face, theworse their practices become. As the lawsuits filed in May indicate, it is Wells Fargo's customers who have been paying the price.

9. One of the goals of Obamacare is injecting more competition into that industry. However, the ACA needs to be expanded considerably, and doesn't do enough to rein in companies like Aetna, which has a long history of raising premiums considerably while subjecting Americans to abysmal customer service. California resident Kevin Roberts knows that all too well: when Roberts' daughter, who suffers from autism, needed occupational therapy in 2012, Aetna repeatedly referred him to a clinic thatdidn't even offerthe type of treatment she needed. And it was also in 2012 that thousands of California doctors filed a lawsuit alleging that Aetna routinely denied patients access toout of network physicianseven when they had policies that were supposed to cover out of network expenses.

10. Anthem Blue Cross/Blue Shield, aka Anthem, Inc., was among theworst offenders: only 61% of its claims were being processed correctly. But despite its bungling and atrocious customer service, Anthem Blue Cross/Blue Shield wasn't exactly known for reasonable prices. In 2009, Anthem Blue Crossraised rates as much as 68%on some individual policies in California only to announce that there would be additional rate hikes of up to 39% in California the following year. When the California state government's patient advocacy office issued its annual report in 2014, it gave Anthem's HMO plansonly one out of four starsin the area of patients being able to "get care easily." Anthem received more bad publicity in California in 2014 when it refused to pay for the hospitalization ofJeffrey Rusch, who was suffering from metastatic stage four cancer, even though Rusch and his wife had paid Anthem over$100,000 in premiumssince 2008. Anthem insisted that Rusch's hospitalization for chemotherapy was medically unnecessary, although Anthem relented andagreed tocover the expenseafter Rusch went public with his nightmare.

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